Cosmetologists often have to deal with a wide variety of difficult and picky customers in their career. This is something you might have already experienced even in beauty school, and it can be a hard task to face. Thankfully, it's possible to please even these picky, controlling, or downright rude people if you keep the following tips in mind.
Carefully Listen To Their Needs
Learning how to listen to your client is an absolute necessity, especially in the world of cosmetology. There's a good chance that they're going to ask you to do something that is either difficult or even wrong for their hairstyle. Listen to them and ask questions to really get a feel for what they want. If possible, suggest better alternatives and explain why they are better.
However, if your customer is demanding a certain hairstyle, all you can do is try to execute it to the best of your abilities. Remember, your job is to provide them with the hairstyle they want, not with the one you think looks best on them. By giving the customer exactly what they want, you can exceed their expectations and calm their controlling ways.
Stop Regularly To Show Them The Progress
A difficult customer is going to want to monitor every step of their hair styling process, which will slow down your work and delay you from getting other customers. While you definitely don't want to spend too much time with one customer, you shouldn't be speeding through them either. Indulge them by stopping every few minutes and using a mirror to show them the progress of their style.
Make sure to answer any questions they might have, such as explaining why certain unfinished sections don't look properly styled and how they'll look when you're done. Tough customers often suffer from anxiety, so placate that by assuring them that their hair is going to look great.
Apologize For Mistakes
Sometimes, no matter what you do, your customer just won't be happy with your work. They might notice "mistakes" in their hairstyle that you know aren't there. Do you argue with them to prove your point? Of course not, as this will only increase their agitation and potentially cost you a job. Instead, you need to learn how to apologize, even when you're in the right.
This may be a very difficult thing for you to do. As a cosmetologist, you likely consider yourself an artist, and apologizing for imaginary mistakes is hard. However, if you apologize properly (by empathizing with the client, explaining your "mistakes," and discussing your appreciation), you are likely to calm their anger, ingratiate yourself to them, and get better results from them in the future.
Following these steps will help make your career as a cosmetologist much easier to handle. Even if you're still just in beauty school, it's a good idea to start mastering and practicing these abilities early in your career. It's never too late to get started.